Managing electronic product returns

Reverse logistics tends to develop over the years, in particular with e-commerce. Some goods such as high-tech products, are often sent into return flows. Companies shouldn’t neglect reverse flow management since the impact on their profits can reach a significant level. Reverse logistics therefore consists in optimizing and taking charge of the flows coming from the customers.

Reducing costs generated by product returns

Returns of products generates significant costs, and can sometimes impact up to 10% of a company’s profits or make a product unprofitable.

New companies, SMEs and companies with limited financial resources are usually the most exposed to this scenario.

Outsourcing can therefore be a good solution, since it costs less than internal management of product return flows. Indeed, a logistics company has the expertise to manage quickly and effectively each situation, and costs are thus controlled from the beginning of the service delivery.

Good to know: in order to avoid physical decentralizing of your Returns Management Department, you can call on a partner who practices in situ logistics.

Once outsourcing is in place, reducing costs means reducing the number of products returned. Companies then need to use control processes and filters in order to prevent unqualified products from entering the system.

Reverse logistics steps at ILE

When a returned product is received, ILE operators immediately test it to determine if it will be repaired or simply withdrawn from the market.

Several operations are carried out by the team: repairs of electronic products, configuration, cleaning, data cleaning, functional tests, repackaging ...

Understanding your customer

A customer can return electronic products for many reasons: cancellation of order, defective product under warranty, recycling purposes ...

The customer’s priorities are the speed of the logistics service and the tracking of his order. If these two requirements are met, customer satisfaction is optimal, which promotes a good brand image.

At Inter-Logistic Europe, our teams have the skills and equipment to provide effective solutions: our processes are clear, every request is tracked ... so the customer can be reassured at any time and so that any delay can be anticipated.

Find all our electronic logistics services: Inter-Logistic Europe ZI Aéroparc - 90150 Fontaine / France. Tel +33 (0) 3 84 36 71 36